Your Data, Plainly Explained
This is a human-friendly guide to our privacy practices. For the full legal statement, see “PoPI” in the footer.
Customer:
What info do you collect about me?
Basic identity and contact details needed to provide cover and process claims. We collect the minimum required for your policy and support.
Customer:
Why do you need it?
To set up your policy, handle payments/claims, support you, and comply with regulations.
Customer:
Do you share my info?
With trusted providers (e.g., payment/IT/regulatory) strictly to deliver services or meet legal duties. We don’t sell your data.
Customer:
How is my data protected?
We use technical and organisational safeguards and backups. We follow industry good practice.
Customer:
Marketing — can I opt out?
Yes. You can opt out anytime; we’ll still send essential service updates (policy/claims).
Customer:
What are my rights?
You can request access, correction, deletion (where lawful), restriction, and object to certain processing. You can also withdraw consent when processing is based on it.
Customer:
Who do I contact with concerns?
Our Information Officer (see the legal PoPI page) is first stop. If unresolved, you can contact the Information Regulator.
Full PoPI Policy Document
You can review the complete legal policy document below.