How to pay
Your premium. Your way.
Use Pay@ online, through a supported banking app or at a participating retailer. Start with the same payment reference, wherever you choose to pay.
Before you pay
Know your Pay@ reference
Use 11775 immediately followed by your policy number. Do not add spaces, dashes or any other symbols.
Sign in to check your policy number →Example only — use your own policy number
Standard policy example: UBF260101AB23
11775UBF260101AB23
STG scheme policy example: STG260101AB23
11775STG260101AB23
Both examples are fictional. Check your own full reference before confirming your payment.
Your payment options
Choose what suits your day
Pay online
- Open payat.io. Keep your policy number and payment amount nearby.
- Enter your Pay@ reference. Use 11775 followed immediately by your policy number, then follow the payment prompts.
- Check and confirm. Review the reference and amount before you complete the payment. Save the confirmation.
Automatic monthly payments
Contact our team to set up recurring monthly payments for your premium. We’ll guide you through the setup and confirm your payment date.
Pay in a store
- Visit a participating retailer. Tell the cashier you would like to make a Pay@ payment.
- Give your reference and amount. Your reference is 11775 followed immediately by your policy number.
- Check your receipt. Make sure the reference and amount are correct, and keep the receipt as proof of payment.
Look for the Pay@ logo at a participating retailer. Check payment availability at your chosen store.
Pay through your banking app
These banks are part of Pay@’s banking-app network. Check that your app accepts your Pay@ reference before paying.
- Absa
- Capitec
- FNB
- GoTyme Bank
- Nedbank
- RMB
- Standard Bank
How to pay in your app
- Find bill payments. Open your banking app and look for “Bills”, “Pay a bill” or Pay@. Menu names vary by bank.
- Enter your full Pay@ reference. Where available, select Pay@ or Ubuntu Batho and use 11775 immediately followed by your policy number, without spaces.
- Review and confirm. Check the biller, reference and amount, then follow your app’s payment prompts. Save your confirmation.
Payment availability depends on your bank and biller. If your reference is not accepted, use payat.io (opens a new tab) or contact our team.
Stores and retail payment networks
These partners are listed in Pay@’s retail network. Before paying, ask the retailer to confirm that they can accept your Pay@ reference.
- Ackermans
- Boxer
- Builders
- Checkers
- Flash
- Game
- Lesaka
- Makro
- PEP
- Pick n Pay
- R&A
- Shoprite
- Shoprite Usave
- SPAR
- Top it Up
- Shop2Shop
Payment not showing?
Keep your receipt or confirmation and contact us with your payment query. Do not pay again simply because a payment has not yet appeared in your account.